HELP

Orders

HOW CAN I PLACE AN ORDER?

Simply navigate between categories, such as Kid’s Fashion, Decoration & Accessories etc. or choose one of our brand. When you find a product that you are interested in, select a size or color if the option exists, and click on "Add to cart". After having added everything you need, click "Shopping Cart" at the right top of your page. There, you can see all the products you have selected. If you need to make changes you can easily change quantities or remove items directly from your cart. Click on the button "Check out" and follow the instructions to complete your order. Keep in mind that to complete an order you have to be a registered member. You can find out more concerning your registration in the Q&A section "My account".

WHICH PRODUCTS ARE AVAILABLE?

All products are immediately available, unless it is stated otherwise with a "sold out" indication. However, not all products can be shipped abroad. Please read the notes in the description of each product to know if the product of interest can be shipped at your destination. If you need further information about a product, feel free to contact us at info@milkshakesanddreams.com.

HOW CAN I FIND THE RIGHT SIZE?

Each brand has its own size chart, and each size represents a specific age group. You can search for products according to your kid’s age and see each company’s size offers.

CAN I ADD A PRODUCT TO AN ALREADY COMPLETED ORDER?

When an order has been completed you cannot add an extra product. You will have to make a new order.

HOW CAN I KNOW THAT MY ORDER HAS BEEN PLACED?

As soon as you complete your order you will receive an e-mail in the address you have declared, which will verify that your order has been correctly placed and is being processed. If you do not see the confirmation e-mail on your inbox, please also check your spam folder (these emails are automated and depending on your e-mail provider it might be wrongly redirected). Once you have moved the e-mail from your spam to you inbox, on your next order you should see our e-mails on your regular inbox.

CAN I RECEIVE MY ORDER GIFT-WRAPPED?

Yes you can. Simply select the "Gift wrap" option in your shopping cart and you will receive your products gift-wrapped. Note that for orders shipped within Greece the gift-wrap service is provided with no extra charge, whereas for orders shipped abroad the service has a 3 euro surcharge.

I WANT TO SEND A GIFT TO THE FINAL RECIPIENT AND MAKE SURE THERE WILL BE NO INVOICE OR PRICES.

No problem. When you choose the gift wrap option -and the billing information you have declared is different from the shipping information- your order will be shipped to the recipient’s address, while the receipt of the purchase will be sent to the billing address.

DO YOU ALSO HAVE A PHYSICAL STORE?

Ναι υπάρχει! Μπορείτε να γνωρίσετε τα προϊόντα μας από κοντά στο κατάστημα Milkshakes and Dreams στον 1ο όροφο του εμπορικού κέντρου Golden Hall, στο Μαρούσι. Αν έχετε δει κάτι στο site που σας ενδιαφέρει να δείτε από κοντά, σας προτείνουμε προτού επισκεφθείτε το κατάστημα να επικοινωνήσετε τηλεφωνικά στο +30 210 6849772 ώστε να ελέγξετε την άμεση διαθεσιμότητα του προϊόντος και στο φυσικό κατάστημα.

DO YOU OFFER SEASONAL SALES?

Seasonal sales are offered both online and at our physical store. Additionally, on our eshop you can find lower prices at selected pieces, all year long simply by visiting our "Outlet" section.